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Terms Conditions That Govern Your harta33 Account

These terms set out what you agree to when you open and use your harta33 account — covering deposits, withdrawals, account conduct, and access eligibility where local law permits.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost, GrabPayAccess subject to local lawAccount conduct & fair useUpdated terms notified in-account

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What These Terms Actually Cover

harta33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening a harta33 account, you confirm that you have read, understood, and agreed to these terms in full. They apply to every action taken inside your account — from your first Touch 'n Go eWallet deposit through to any GrabPay or Boost withdrawal you request.

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Access to the platform and its games is conditional on local law in your region; where local law does not permit participation, these terms do not extend eligibility to you. We may update these terms from time to time. When we do, we will notify you
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through your registered account before changes take effect. Continuing to use the account after a notified update counts as your acceptance of the revised terms. If you disagree with a change, you may close your account before the effective date by contacting support. These terms are
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governed by the laws of the jurisdiction under which harta33 operates and are available in English only for this market edition. Any translation into another language is for reference only; the English version prevails in the event of a conflict.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

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Live Chat

Open the live chat tab inside your account to ask about a specific clause, a payment dispute, or an account restriction. Available during platform operating hours.

Email Support

For written queries about these terms — such as account closure, data requests, or withdrawal disputes — send us an email and we will respond to your registered address.

Account Help Centre

The Help Centre inside your account lists common questions about account conduct, payment rules, and eligibility so you can check the relevant clause without waiting for a reply.

ACCOUNT SECURITY STANDARDS

How We Manage Your Account Under These Terms

These terms do not exist in isolation — they describe real operational commitments. Players in Kuching and across Malaysia should know that your account data is held under the security practices described below, and that the same rules apply to every account regardless of which local payment method you use.

Data Handling

Account data you provide — name, contact details, payment wallet identifiers — is used only to operate your account and verify transactions. We do not sell your data to third parties.

Account Security

Each login is protected by a one-time password (OTP) sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately so we can lock the account.

Data Retention

We retain account records for as long as required by the applicable operating jurisdiction. Closed accounts are archived rather than deleted to meet audit and dispute-resolution obligations.

Requesting Changes

To update your registered details — including your linked Touch 'n Go eWallet or Boost account number — submit a request via live chat with valid identity verification before we action any change.

Common Questions About These Terms

These are the questions we get most often about how these terms apply to real account situations — from payment disputes to account closure and eligibility queries.

Yes. These terms cover all deposit and withdrawal methods, including Touch 'n Go eWallet, Boost, and GrabPay. The same conduct rules and account obligations apply regardless of which payment rail you use.

Access to harta33 is available only where local law permits. If the legal position in your region changes, we will notify affected accounts and outline the steps for withdrawing any remaining account balance.

We will notify you through your registered account before any update takes effect. You will see a notification on login. Continuing to use the account after that date confirms your acceptance of the revised terms.

Yes. If a deposit via Boost or a GrabPay withdrawal does not reflect correctly in your account, contact live chat with the transaction reference. We will investigate and respond to your registered contact.

Contact our support team via live chat or email before the stated effective date of the update. We will process the closure and confirm any remaining balance withdrawal to your linked payment wallet.

Send a data request through the Help Centre or via email from your registered address. We will respond within the timeframe required by the applicable jurisdiction and confirm what records we hold.

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